Questions, answered
Rokid Glasses: setup and buying questions
The short answers are below. If something here doesn't cover it, we're a message away.
Do they work with my iPhone or Android phone?
Yes, with a compatible phone. Pair through the Hi Rokid app. Rokid currently recommends iOS 16 or later or Android 12 or later.
What comes in the box?
The standard package contains the Rokid Glasses, a storage case, magnetic charging cable, cleaning cloth, interchangeable nose pads and user manual.
Power Cells are not included with the glasses alone. SightPhones uses that name for the Rokid Glasses Power Capsule accessory: two removable rechargeable batteries and a compact charging box. They are available separately or with our glasses bundle.
How long does the battery last, and how do I charge them?
Battery life depends on the feature and connection conditions. Rokid reports approximately 45 minutes of continuous video recording or 5 to 6 hours of Bluetooth music playback. Other uses vary with features and settings.
The glasses charge with the magnetic cable supplied and can be used while charging. The optional Power Cells include two removable rechargeable batteries and a compact charging box. A capsule battery attaches to the charging contacts on the glasses arm.
Can I wear them with my prescription?
Single-vision prescription inserts are a separate service. Contact SightPhones before ordering to confirm compatibility and the current quote.
Are there extra app or subscription costs?
Rokid states that full navigation access requires a subscription. Current UK prices, usage allowances and trial terms are not confirmed here. Check the Hi Rokid app or ask SightPhones before ordering if a paid feature is essential to you.
Online services also require a connected phone and data. See Rokid’s current feature information.
How does the live translation work?
Translated speech can appear in your line of sight while the other person speaks. Most translation modes require phone connectivity and an active data connection. Six-language offline translation is available after you download the model in the Hi Rokid app.
When is the camera recording?
The glasses have a camera recording indicator. Do not rely on the light alone to tell someone they are being recorded. Explain what you are doing and respect requests to stop. Audio recording and live captions are separate features; check the active mode in the app.
How long does delivery take, and where do you ship?
UK delivery is free. We currently ship within the United Kingdom only.
We dispatch in-stock UK orders within 24 hours. Orders are sent with tracking and a signature required, using Royal Mail's guaranteed next-working-day delivery service. Delivery is measured from dispatch, not from when you place your order. The next-working-day service normally applies Monday to Friday, excluding bank holidays; Royal Mail postcode exceptions may apply. Faster delivery, including guaranteed Saturday delivery, is available on request.
What's your warranty and returns policy?
Every pair comes with a one-year manufacturer's warranty covering hardware defects and technical failures, backed by the brand's official service network. If a fault develops, get in touch and we'll help you arrange a claim.
We offer a 30-day returns window. Conditions differ for statutory cancellation and our goodwill extension. See our returns policy for the full terms. Your statutory rights are unaffected.
What if I lose or break them?
The one-year manufacturer's warranty covers hardware defects and technical failures, but not accidental damage or loss. If you've had an accident, get in touch : we'll talk you through repair and replacement options.